Support
We're here to help. Find answers below or reach out directly.
Frequently Asked Questions
How do I get verified as a neighbor?
When you first open the app, you'll be asked to verify your address. Submit your name, email, and street address — an admin will review and approve your verification, usually within 1–2 business days. Once approved, you'll receive an email and gain full access.
Why does it say 'Not verified yet' in Settings?
This means your device hasn't completed address verification on this device/browser. Tap 'Get Started' on the Welcome screen to submit your address for verification.
How do I leave a testimonial for a service provider?
You must be a verified neighbor first. Once verified, go to any provider's profile and tap 'Leave a Testimonial', or use the Review tab in the bottom navigation.
How do I list my business on ReelNeighbor?
Tap 'For Providers' in the navigation and follow the provider onboarding flow. Your listing will be reviewed and approved by an admin before going live.
How do I cancel my provider subscription?
Go to your Provider Dashboard and use the subscription management section, or contact us directly using the email below.
My verification was rejected — what do I do?
Please contact us with your name and street address and we'll look into it. Rejections are typically due to the address not matching our served neighborhood.