1. Introduction

Welcome to Reel Neighbor, a community platform serving Cordillera Ranch. We are committed to protecting the privacy of our users — both residents and service providers. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

2. Information We Collect

• Neighbors: Name, email address, and street address submitted for residency verification.
• Service Providers: Business name, owner name, contact details (phone, email, website), service area, and business description or photo.
• Testimonials: Written reviews, star ratings, video testimonials, and the associated service date.
• Messages: Inquiries sent through the platform, including sender name, email, phone, and message content.
• Usage Data: Browser type, device information, and pages visited, collected automatically via standard web technologies.

3. How We Use Your Information

• To verify residency and eligibility to leave testimonials.
• To display service provider listings and reviews to community members.
• To facilitate communication between neighbors and service providers.
• To send relevant notifications (e.g., new provider listings, testimonial updates) — only if you have opted in.
• To improve the platform and ensure a safe, trusted experience for the community.

4. Information Sharing

We do not sell or rent your personal information to third parties. We may share information in the following limited circumstances:

• With service providers on the platform, only as needed to facilitate a message or inquiry you initiate.
• With platform administrators for moderation and verification purposes.
• As required by law or to protect the rights and safety of our users.

5. Testimonials and Public Content

Testimonials — including your name, neighborhood, rating, review text, and any video — may be displayed publicly on the platform as part of a service provider's profile. Please only submit content you are comfortable being visible to community members.

6. Data Retention

We retain your information for as long as it is needed to provide the services described in this policy. Neighbors may request deletion of their verification record and associated data at any time through the Settings page.

7. Security

We take reasonable technical and organizational measures to protect your data from unauthorized access, loss, or misuse. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

8. Your Rights

• You may opt out of email notifications at any time from your Settings page.
• You may request deletion of your account and personal data through the Settings page.
• You may contact us to correct inaccurate information.

9. Contact Us

If you have any questions about this Privacy Policy, please reach out to the platform administrator through the contact information provided on the site.